With all the recent announcements of key vBulletin employees moving on, (Steve Machol, and Adrian specifically), what could possibly be going on over there? Fire Sale? Is vBulletin trying to move forward or liquidating? You be the judge.
No worries at all. I am just more intrigued with the why'sI'm sorry, Dan. I just wanted to relate to Wen's post.
They were put in tough spots at times. No doubt this has played into the decisions.It's quite clear why Steve Machol resigned, he'd had enough of us vB customer's, and Adrian Harris, no doubt, too!
I had the same problem, I implied that Steve should apologize, and because he was too proud, he didn't. When I talked to his boss, Adrian... I got interjected the same way. He tried to have this [email protected]$$ aleck, he told me "this is the rules." Bull$#!^! You know it, and I know it! Getting warned for a 4, 5 months old post, what are you KIDDING me!? So, when this next warning came on, I was on. I went all out. I got a profit of 70 dollars more than I should be getting. I originally upgraded my licenses at $250 a pop. I had a third one, but that was sold commercially through second-hand sale.My hubby could have punched him after he read the Support ticket as he began telling lies to get out of ONE BIG mistake he made...for just an apology, it would have been over with, but he was too proud, and his attitude was not professional at all. I asked Steve Machol to ask his boss to look into the issue I now found myself in with Steve's shocking comments, and when Adrian Harris did interject, he failed to say anything about Steve Machol's arrogant comments to me...shocking really from such 'Professionals' that should know more about Public Relations! To this day, it hasn't been resolved!
The last 6 months have been a tipping point for him, so his reputation as this "legendary" customer service guy has been taking a deep fall. His reputation by this point should have been diminished thanks to his recent customer service, but despite that, xenforo posters and customers remained optimistic about him.I just feel Steve Machol's Professionally 'acclaimed' Support was waning for some months due to vB's issues and Customer complaints, and I got the bad end of that, and strangely enough, all this broke out last Friday afternoon shortly before he resigned!
Yeap. But to me, that's no excuse to be giving customers all this attitude... As a leader you're supposed to know how to deal with the ups and downs of a company.It's quite clear why Steve Machol resigned, he'd had enough of us vB customer's, and Adrian Harris, no doubt, too!