- Nov 20, 2011
Scaling your community requires overcoming many barriers and learning new ways of working with your community. Rosie explores this in her blog: How we are at the small scale is who we are at the large scale. "In community, we often say to do things that don't scale. To start small. To get the foundations right. To trust that how we are and what we do is what the community becomes, on a larger scale. Our behaviour, our intentions, our alignment, and our goals all influence what the community can become." What we think: There is no right or wrong way to scale your community from its humble beginnings and it can be a lot of hard work but that doesn't mean we should change our core values and how we approach helping others. Should you respond to questions before your members? Is a question explored by Richard at Feverbee. "If you (the community manager) respond to a question in a community, other members are less likely to respond. This makes it harder for top members to earn points and feel a sense of influence. But if you don’t respond to a question in a community, it can linger and look bad. It also means the person asking a question is waiting for a response and becoming increasingly frustrated." What we think: There are certain areas where you need your team to lead. Right here on this forum we want to provide the best service for our customers so our support team are active and quick to reply to all questions. There are other community-led sections that definitely benefit from allowing time for other members to reply to share their knowledge. It's a good feeling helping others. CMX explores how to move your community online. Much of this is great advice for anyone considering moving platform (to Invision Community, right?). "Christiana recommends viewing community migration as a process that requires patiences, “this is not a race meant to be run fast. We are changing the mindset of the people in our ecosystem”. " What we think: Patience is definitely key when moving platforms. The sooner you start engaging with your own community and explaining the reasons for the move and the benefits it'll bring, the easier it will be. Michelle can't find the bathroom when at a party which inspires a blog on 5 secrets to community onboarding. "Walking into a party without your host can feel confusing, alienating, and frustrating. And for your customers, joining a new community without onboarding is just as bad." What we think: Onboarding is critical to your community's success. New members can often feel lost and unsure where to start. It can be intimidating in real life to enter a room full of people that know each other, and this is true in the online space too. Podcast: What makes a community a home? Patrick explores this by interviewing members of his own community, which opened 20 years ago and is still going strong. What we think: We love hearing about long established communities that are still thriving and hearing how those early online relationships shaped people's lives.